ONLINE ORDERING INFORMATION
Custom Orders: All orders are paid for upfront online or by phone before production begins. Custom orders incur a 15% ‘tracking fee’ due to the degree of labor and time tracking items through the making and firing process.
SHIPPING: All wholesale orders are shipped via FedEx. All domestic orders are charged a flat rate of 15% for shipping and handling.
FREIGHT CLAIMS: PLEASE CHECK YOUR DELIVERIES and report visible damage immediately! Save all packing material and cartons of damaged goods for inspection. Concealed damage should be reported to us upon discovery, please call (205) 702-7055 or email firstname.lastname@example.org to start the process for filing a claim.
RETURNED ITEMS: Earthborn Studios strives for quality and customer satisfaction. If your order does not meet your approval please contact us as soon as possible.
DELIVERY/TURN AROUND TIME: Custom order delivery time is generally between 6-8 weeks from the onset of production.
All Earthborn Studios, Inc. products are handcrafted and glazed to order.
Rental Policy: (Please call 205-702-7055 for rental scheduling)
Store Hours: Monday-Thursday 9:00 AM – 5:00 PM and Friday-Saturday 9:00 AM – 2:00 PM
All rented equipment is the responsibility of the customer until it is acknowledged as returned by a rental agent. Damage to or loss of a rented item will result in a charge to the renter equal to the repair or replacement cost in addition to any rental charges already incurred. Rental items must be returned clean and in their original containers. Any food related items must be rinsed/wiped and be free of food and all else. Failure to return items in the proper condition may result in additional cleaning fees. All customers must supply identification and a valid credit card as a deposit. No charges will be applied to the credit card except those authorized for the rental itself or as stated above.
Delivery of rented items is available and priced by item and distance. Check with your rental agent for charges.
Unless otherwise specified all rates are based on a one day rental (24 hours). Any allowable grace period, if available, must be pre-arranged or additional charges may accrue. The period from Saturday to Monday is considered as one day. Discounted rates are available on most items if needed for longer periods. All charges will apply for the time that the items are out regardless of customer usage.
A 50% deposit is required to reserve any item. This deposit is refundable if your reservation is cancelled at least 2 weeks before the event. Cancellations made less than 2 weeks prior to the reservation date will result in the loss of this deposit. Otherwise the deposit will be applied to the rental balance when the item is picked up.
Any prices displayed by any means are subject to change at any time, without notice, at the discretion of management.
Accounts may be set up by our repeat commercial customers with suitable credit references. This service is not available for one time rentals or non-commercial customers.
All rental equipment must be used only for the purpose for which it was intended. As with damage and loss, the customer is completely responsible for any negative result connected to any improper usage.
Items to be picked up must be clean, returned to their original containers, if any, and located in a central, accessible location. If any item is inaccessible for any reason it will be the customer’s responsibility to arrange for its return and any applicable rental charges will accrue in the meantime. A second delivery fee may be applied if a driver is required to return for such items.
Setup – Breakdown
Setup and breakdown service is available by prior arrangement for an additional fee.